THe House FLow
STYLE TOUCH
Luxury Home Decor & Aesthetic Accents
Add character and charm with pieces that effortlessly enhance your space.
Intentional design
We create with intention. Our products solve real problems with clean design and honest materials.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
HELP CENTRE
Frequently Asked Questions
Everything you need to know about shopping with us — orders, payments, products, and more.
Orders & Payments
How do I place an order?
Browse our catalogue, add items to your cart, and proceed to checkout. We accept all major payment methods including credit/debit cards, bank transfer, and cash on delivery (COD) across Pakistan[cite: 1].
Do you offer Cash on Delivery (COD)?
Yes! Cash on Delivery is available for all orders within Pakistan. Payment is collected by the courier at your doorstep at the time of delivery[cite: 1].
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of being placed, provided they have not yet been dispatched[cite: 1]. Please contact us immediately via our Contact page or WhatsApp if you need to make changes[cite: 1].
Will I receive an order confirmation?
Yes, a confirmation email is sent to your registered email address as soon as your order is placed[cite: 1]. If you don't see it, please check your spam/junk folder[cite: 1].
Products & Account
Are your products good quality?
Absolutely. At House Flow, quality is our first commitment[cite: 1]. Every product is carefully sourced and inspected before being listed[cite: 1]. We believe in honest materials and clean design that stands the test of time[cite: 1].
Do you restock sold-out items?
Yes, popular items are restocked regularly[cite: 1]. You can contact us to be added to a waitlist for a specific product, and we will notify you as soon as it's back in stock[cite: 1].
Are the product colours accurate?
We photograph products in natural light to accurately represent colours[cite: 1]. However, slight variations can occur due to screen settings and lighting[cite: 1].
Do I need an account to shop?
No, you can check out as a guest[cite: 1]. However, creating an account makes it easier to track orders and enjoy a faster checkout experience in the future[cite: 1].
How is my personal data used?
Your data is used solely to process your order and improve your shopping experience[cite: 1]. We never sell your information[cite: 1]. For full details, please read our Privacy Policy[cite: 1].